THE owners of a property have been ordered to stop using it as a holiday let after neighbours complained about ‘screaming and shouting’ at all hours.

The Planning Inspectorate has upheld an enforcement notice from the Lake District National Park Authority (LDNPA) regarding the use of a property on land near Plantation Bridge near Staveley as a holiday let without planning permission.

The enforcement notice requires the property to stop being used as a holiday let within three months after appeals by SSH Interiors Ltd and Mr G. Jones were dismissed.

According to the report by the Planning Inspectorate, the occupants of the holiday let changed 58 times between August 2022 and August 2023, with the average number of people staying at the property being 9.8.

The report said over the year there were 36 occasions when there were more than 10 people staying at the house.

The Planning Inspectorate received representations from neighbours which said there is ‘noise disturbance’ from loud music, as well as ‘screaming and shouting’ at all hours of the day and night.

The representations also claimed guests used the hot tub into the ‘small hours’ of the morning.

According to the report, the appellants provides a 24-hour contact and claimed to quickly respond to any complaints when required.

It states: “I am told that procedures are in place to control any anti-social behaviour, although I have not been advised what those procedures are. There is also a sign at the property that reminds the guests to be aware of the neighbours and keep noise to an acceptable level.”

However, the report added the neighbours’ representations showed the measures had been ‘wholly ineffective’.

Appeal documents state: “The property simply continues to operate within its remit as a dwelling, no material change of use has occurred through the existing use of the property, and the character of the use of the house and the effect of that use on the character of the area remains, ensuring it continues to act as a home.”

The appellant added the development, subject to ‘appropriate further mitigation’, should be granted planning permission.

However, the inspector’s report says: “I conclude that the use of the appeal property for short-term holiday letting accommodation unacceptably detracts from the living conditions of the occupiers of surrounding residential properties, specifically from noise disturbance and light pollution.”

The appeal was dismissed on September 24.