'More families than ever' are facing a monthly bills deficit, according to South Lakes Citizens Advice.

The charity, which serves the South Lakes area from its Kendal office, has seen record demand for its services.

South Lakes Citizens Advice, with a second office in Ulverston and drop-in community sessions in Windermere, is calling out for more volunteers to help meet the needs of the community.

Karen Evans, chief officer at South Lakes Citizens Advice, said: "We’re the only charity to offer a free, confidential and comprehensive advice service on a wide range of topics including debt, welfare benefits, employment, housing, relationships and much more.

"That vital first port of call for people in need or crisis, helping people directly and facilitating referrals to our specialist caseworkers in Money Advice and Welfare Benefits for those with Cancer and for using food co-ops.

"It’s a sad and shocking hidden reality in the South Lakes."

The charity relies entirely on grants, project funding, and donations.

Ms Evans said: "Thanks to our work supporting people to address their problems, achieve positive outcomes, independence, wellbeing and personal resilience, we actually generate more money back into the local community than we receive, several times over.”

After receiving an offer from Newsquest, publishers of the Westmorland Gazette and The Mail, the charity is now in a more accessible Kendal town centre premises in Wainwright's Yard.

Enquiries across the network reached a record high in 2023, and threaten to rise higher this year.

Ms Evans said: "Some people assume volunteering means providing advice, and feel that’s not for them, but that’s not the case.

"Roles can include admin, office assistance, fundraising, research and campaign work. "

The minimum requirement is six hours per week, and the charity is flexible with hours.

Ms Evans said: “There are lots of benefits to volunteering in addition to giving something back, like making great friends, social activities, and learning skills that can boost a CV, career opportunities or everyday life!

"We have the expertise, understanding, premises and passion, and we’re needed more than ever.

"We know there are lots of people in our community who could help us make that difference: if that’s you, please give us a call."

To talk about role opportunities call 015394 47185, or visit www.southlakescab.org.uk.

For general advice enquiries, people can ring the free number 0808 2787984 for telephone and face-to-face appointments.

Open drop-in sessions are held on Tuesdays and Thursdays from 10am to 2pm.