A NEWLY opened fast-food restaurant has labelled its long waiting times as ‘unacceptable’.

Concerns have been raised by McDonald’s customers who are reportedly waiting more than 30 minutes to receive their fast-food order at the new Ulverston restaurant.

The Oubas Hill site opened its doors in May after more than two years of delays.

However, soon after opening, reports on social media revealed customers were facing long delays before being given their food.

This sparked backlash against the fast-food giant who have subsequently apologised for the reported wait times.

READ MORE: Doors of new McDonald's restaurant in Ulverston due to open today

A spokesman for McDonald’s said there was not one particular reason which can be attributed to the delays but it recognised the reported wait times were ‘unacceptable’.

He said: “There’s not one particular reason for any delays. It’s a fairly new restaurant and often times it can be the ‘perfect storm’ of small issues that can impact service.

“Of course we recognise that the reported wait times are unacceptable and would apologise to those customers impacted.

“The team are working hard to get the restaurant up to speed and on par with our usual high standards, and we look forward to delivering first-class service in the future.”

The McDonald’s site, containing a restaurant and drive-thru, is expected to have created at least 65 full and part-time jobs for local people.

When the plans to open a McDonald's were first brought to SLDC, there were 157 letters of objection, plus 47 letters and a petition in support.

However, the planning committee still recommended the fast-food giant for approval.

Concerns from objectors were raised over the impact on local businesses, consequent environmental and health factors such as litter-dropping and obesity levels, as well as the new site affecting traffic congestion on the nearby A590.

READ MORE: Decision made on premises licence for Ulverston McDonald's

McDonald's is to be open until midnight each day after a premises licence was granted by the council.

The licensing sub-committee granted McDonald's opening hours of 6.30am to midnight every day of the week.